Will The Bourne Leisure Centre be open on Friday 1st May? 
We are pleased to confirm that the centre will be open on Friday 1st May. Our mobilisation team will be working hard through the night on the 30th of April to ensure your centre is ready for you on the 1st May. 

Will you be open for the Bank Holiday on 4th May?
We will be operating the standard Bank Holiday hours on Monday 4th May.

What phone number should I use to call the centre?
We will be keeping the same phone number from 1st May - so please do give us a call with any questions you may have.

How can I make a booking?
Bookings will be available from Friday 1st May on our brand-new website here or via the free My MORE App, which can be downloaded here - https://www.morefitness.app/ - the app can be downloaded any time, but will only feature bookings details from Friday 1st May.

To make a booking via the website or the app you will need to register your membership for an online account. You can find helpful instructions on how to create an online account and download the app here - https://morefitness.app/frequently-asked-questions/ 

Please note you will not yet be able to register for an online account or book anything for 1st May onward, however all bookings for anything on or before 30th April can still be booked as you usually would with Everyone Active.

Will there be a new member mobile app?
There certainly will! We’d like to introduce you to your new My MORE App. The My MORE App is completely free for all our members and is a fantastic motivational tool to help support you with your fitness journey, including exclusive workout tracking, on-demand workouts, training plans, customer rewards, card-free access and monthly fitness challenges!

You can get prepared for 1st May and download the app to your device by visiting https://www.morefitness.app/  today and downloading it from your chosen App Store. You can find useful information on how to do this at https://morefitness.app/frequently-asked-questions/ 

However, please be aware that, until 1st May, your centre location may not be available to choose from within the selection of centres in the app. This will appear as an option either just prior to, or on the morning of, Friday 1st May.

Will my membership carry on during the changeover?
Absolutely! There is no need to worry, all memberships currently with Everyone Active will be transferred over automatically, so members won’t have to do anything during the transfer of their membership.

Will I have a new member number?
As part of the changeover to MORE Leisure, you will have a brand-new member number from Friday 1st May. This will be sent to you in either an email or a letter in the coming weeks. This new member number will also be your membership barcode number. As a reminder, please continue to use your current member number up until 1st May.

Will I have a new membership card?
As part of our commitment to the environment, we would encourage all members to use the My MORE App. Within the app you can add your membership number to generate your member barcode, which can be scanned at the turnstile to access the centre. Any existing membership cards will no longer be active, so all members will need to register for the My MORE App to get their membership barcode for centre access. Should you not be able to download the app for any reason, please contact a member of the team from May 1st. 

Do pay as you go users need a membership?
All pay as you go members and activity bookers will require a membership to use our facilities. From 1st May, you will need a free MORE Membership to access our centre on a pay-as-you-go or casual booking basis.

Our complimentary MORE Membership gives casual customers who use our facility for things such as court hire and casual swimming a host of member benefits with no formal contract. With a free MORE Membership, you'll be able to access all the features on our My MORE App - from booking into classes & activities online, card-free centre access, tracking your workouts and gaining reward points to redeem in the centre.

When will my Direct Debit be taken?
We are working towards taking your Direct Debit collection on 1st May 2026. Additionally, we can confirm the collection will take place on the 1st of each month going forward.

How do I contact the new operators?
You can email us at bourne.leisure@serco.com with any enquiries you may have and we’ll be more than happy to help.

What will happen to my personal training sessions?
Any personal training sessions already booked in will be honoured with your current instructor and future PT sessions can be booked from 1st May 2026.

Can we expect to see the same Group Exercise timetable?
Yes! We plan on maintaining the same quality group exercise timetable that our members have been used to. If we can improve this moving forward, and it works for our members, we will of course look to improve our timetable where we can.

Can we still hire out areas of the facility such as courts and sports hall?
Yes, all of our facilities will be bookable and hireable for members and clubs & groups through contacting the centre directly. 

Can I make a birthday party booking for 1st May or beyond?
You absolutely can and we’d love to help you with your big bash! For any party bookings that you’d like to make for 1st May or later, please drop us an email on bourne.leisure@serco.com and we’ll be in touch to discuss your party and get your event booked in.

Will you be making any improvements to the facilities?
We sure are! As you may have heard, we have some exciting plans for the centre and we’ll be sharing more about these improvements in the coming months.